Privacy Policy
This Privacy Policy explains how Tericsa ERP may collect, use, store and protect information when visitors use our website, request a demo, contact our team or communicate with us for ERP services.
Your privacy matters to us
We only aim to collect business information that helps us respond to enquiries, provide ERP demos, improve our services and support customers. This page is a general template and should be reviewed by your legal advisor before publishing.
1. Introduction
Tericsa ERP (“Tericsa”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy applies to our website, demo request forms, contact forms, WhatsApp enquiries, email communication and other business-related interactions.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with our website or services:
- Name, company name, job title and business contact details.
- Email address, phone number, WhatsApp number and location/country.
- Business requirements, selected ERP service, company size and enquiry details.
- Website usage data such as browser type, pages visited, IP address and device information.
- Information shared during meetings, demos, support requests or implementation discussions.
3. How We Use Your Information
We may use collected information to:
- Respond to demo requests, business enquiries and support messages.
- Understand your ERP requirements and recommend suitable modules.
- Prepare quotations, proposals, implementation plans and service communication.
- Improve our website, user experience, products and customer support.
- Send important service updates, follow-ups or business communication.
- Maintain internal records for sales, support and operational purposes.
4. Cookies & Website Analytics
Our website may use cookies or similar technologies to improve browsing experience, remember preferences, understand visitor behaviour and measure website performance. You can control or disable cookies from your browser settings.
5. Sharing of Information
We do not sell your personal information. We may share information only when necessary with:
- Our internal team members involved in sales, support, implementation or service delivery.
- Technology, hosting, communication or analytics service providers who help us operate our website and services.
- Legal, regulatory or government authorities where required by applicable law.
6. Data Storage & Security
We use reasonable administrative, technical and organizational measures to protect information from unauthorized access, misuse, loss or disclosure. However, no website, server or online transmission can be guaranteed 100% secure.
7. International Data Transfers
Some service providers, hosting platforms or communication tools may process information outside your country. Where applicable, we aim to use reasonable safeguards to protect your information during such transfers.
8. Your Privacy Rights
Subject to applicable laws, you may request to access, correct, update or delete your personal information. You may also ask us to stop using your information for marketing or non-essential communication.
To submit a privacy request, contact us using the details below.
9. Third-Party Links
Our website may include links to third-party websites, social media pages, WhatsApp or external services. We are not responsible for the privacy practices or content of those third-party platforms.
10. Children’s Privacy
Our website and ERP services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or want to make a privacy-related request, you can contact us:
- Email: info@tericsa.com
- Phone: +971 50 000 0000
- Location: Dubai, United Arab Emirates